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Frequently Asked Questions 

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About Us

What makes Skratch Labs different from other companies that make similar products?
How and why was Skratch Labs created?
Why did we pick the name Skratch Labs?
Who is Skratch for?
What athletes use Skratch?
Can kids have Skratch products?
Is Skratch safe during pregnancy and breastfeeding?
Where is Skratch manufactured?
Are you hiring?

Products

Are your products FDA approved?
What is the difference between the different Hydration Mixes?
Are your products non-GMO Project verified?
What is the shelf life of your products?
I lost my scoop!
Why doesn't the drink mix always dissolve completely?
How can I best care for my Skratch products?
Can Skratch powdered mixes be served Hot?
Can I freeze my Skratch?
How much caffeine is in the matcha products?

Science + Performance

The first ingredient in your Sport Hydration Mix is sugar- what's up with that?
Can I just drink water?
What are electrolytes & what do they do?
How much Sport Hydration Drink Mix should I be drinking?
Why do I cramp?
Everyone knows they can die of dehydration. But how much can performance really suffer after just small losses of fluids?
I want to learn more about fueling and hydration? Where should I start?

Food + Recipes

What are the Feed Zone Cookbooks?
Do the three cookbooks contain any vegetarian or gluten free recipes?
What are these rice cakes everyone talks about?
Why are my Rice Cakes falling apart?
How long will Rice Cakes/Portables last, all day, in the heat, in my pocket?
Where can I get started with recipes for real food fueling?

Where to Find Us

Where is Skratch sold?
Can I visit and/or purchase product at your office?
What events can you find Skratch at or want Skratch at your event?

Shipping + Returns + Stickers

Do you offer free shipping?
I need to track my package!
What is your return policy?
I want a Skratch sticker, how do I get one?

International

Where can I find Skratch Internationally?
Do you ship to APO/FPO military bases?
I live outside the USA can you ship to me?
I just got my order and I have an extra invoice from the carrier, what's up with that?

Sales

Are you a brick and mortar shop interested in selling Skratch?
Do you have a B2B site?
Have inquiries as a Skratch Dealer?
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